Privacy Policy
This Privacy Policy explains how DriWE collects, uses, protects, and shares your information.
Privacy Policy
1. Information Collection
We collect the following information to provide and improve our services:
- Personal Information: Name, phone number, email address, location data.
- Payment Information: Credit/debit card details or digital wallet information.
- Usage Data: Ride history, preferences, and interactions with the App.
- Our Website: https://driwe.in
2. Use of Information
- To facilitate ride bookings and process payments.
- To personalize user experience and improve service quality.
- To comply with legal obligations and resolve disputes.
3. Data Sharing
We may share your information with:
- Drivers for ride coordination.
- Third-party service providers (e.g., payment processors).
- Law enforcement agencies when required by law.
4. Data Security
- We implement industry-standard security measures to protect your data.
- However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. User Rights
You have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent for data processing (subject to applicable laws).
To exercise these rights, contact us at hello@driwe.in
Google Play Store Compliance
1. Content Guidelines
- The App complies with Google Play Store's content policies.
- Restrictions on violence, hate speech, and adult content.
- The App does not promote gambling, alcohol, or tobacco products.
- In-app purchases and subscriptions are clearly disclosed.
2. Advertising and Monetization
The App does not display intrusive ads or engage in deceptive practices.
3. Permissions
- The App requests necessary permissions, such as location access.
- Users can manage permissions through their device settings.
4. Updates and Maintenance
- Regular updates improve performance and add features.
- Users are encouraged to keep the App updated.
Refund and Support Policy
1. Refunds
- Refunds for ride fares are issued only in cases of overcharging or technical errors.
- Requests must be submitted within 7 days of the ride.
2. Customer Support
- Email: hello@driwe.in
- Phone: +91 8669888996
- In-App Chat Support
Dispute Resolution
1. Governing Law
These Terms are governed by the laws of India and disputes shall be subject to courts in Pune, Maharashtra.
2. Arbitration
Arbitration shall be conducted in Pune, India, in the English language.
Acknowledgment
By using the DriWE App, you acknowledge that you have read, understood, and agreed to these Terms, Conditions, and Policies. If you do not agree, please refrain from using the App.