With DriWE Every Ride Feels Secure

Your safety is our top priority. We're dedicated to building a secure platform for every ride, with advanced features and 24/7 support.

1. For Riders

  • Always verify the driver and vehicle details (photo, license plate) in the app before starting the ride.
  • Share your trip details with family and friends using the in-app sharing feature.
  • Use the in-app chat or call features to communicate with your driver, keeping your personal number private.
  • Use the emergency SOS button for immediate assistance from our support team and local authorities.
  • Provide honest feedback and ratings after every ride to help us maintain a safe community.
  • Avoid sharing personal information and meet in well-lit, public areas if possible.
  • Trust your instincts—if something feels off, cancel the ride and report it.

2. For Drivers

  • Adhere to all local traffic laws and maintain a safe driving speed.
  • Verify the rider's identity and destination before starting the trip.
  • Maintain a clean and well-maintained vehicle for a comfortable ride.
  • Respect all riders and follow our strict zero-tolerance policy against any form of misconduct.
  • In case of emergency, use the in-app SOS button for help.
  • Report any suspicious behavior from riders immediately.
  • Ensure your vehicle has necessary safety equipment like seatbelts and airbags.

3. Emergency Protocols

  • SOS Button: In a safety-critical situation, the in-app SOS button instantly connects you with our safety team and shares your location with emergency services.
  • 24/7 Support: Our dedicated support team is available around the clock to assist you with any safety concerns.
  • Incident Reporting: All incidents are taken seriously and thoroughly investigated to ensure a safe environment for everyone.
  • Location Tracking: All rides are GPS-tracked from start to finish, providing a detailed record for safety and security.
  • Automated Alerts: If unusual activity is detected, such as route deviations, we’ll check in automatically.

4. App Safety Features

  • Real-time trip sharing with trusted contacts.
  • Anonymous phone calls and messaging between riders and drivers.
  • Background checks for all drivers, including criminal and driving records.
  • Ride check feature that detects if a ride goes off course or stops unexpectedly.
  • In-app emergency assistance with one-tap access to local authorities.
  • Facial recognition for driver verification.

5. Reporting Issues

  • Use the in-app reporting tool to flag any safety concerns during or after a ride.
  • Our team reviews all reports within 24 hours and takes appropriate action.
  • Anonymous reporting is available for sensitive issues.
  • Follow-up support is provided for all reported incidents.
  • We collaborate with law enforcement when necessary.

6. Community Guidelines

  • Treat everyone with respect—no discrimination or harassment.
  • No weapons or illegal substances in vehicles.
  • Maintain hygiene and cleanliness standards.
  • Honest communication and punctuality are key.
  • Violations may result in account suspension or permanent ban.
  • Encourage positive interactions to build a trustworthy community.

7. How We Protect Your Data

  • All personal data is encrypted and stored securely.
  • We comply with GDPR and other privacy regulations.
  • Location data is only shared during active rides or emergencies.
  • Regular security audits and updates to protect against threats.
  • You control your data—delete or export it anytime.