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Shipping Policy

At DriWE, we are committed to providing reliable and hassle-free logistics and delivery services. This Shipping Policy outlines how goods are picked up, transported, and delivered through our platform.

1. Service Coverage

  • Our shipping services are currently available in Pune.
  • Service availability may vary based on location, time, and vehicle availability.

2. Order Placement & Confirmation

  • Users can place a shipping request via the App.
  • User can select the ride to make the courier.
  • Fill the required detail and place your drop locations.
  • Once the request is confirmed, you will receive a booking otp and driver vehicle details.
  • Orders are subject to acceptance based on vehicle availability, item type, and serviceable areas.

3. Pick-up & Delivery

  • Pick-up is done from the address provided by the customer.
  • Delivery will be made to the address specified at the time of booking.
  • Customers must ensure that:
    • Items are securely packed.
    • Use better quality of adhesive tape
    • Pick-up and drop locations are accurate and accessible.
    • Someone is available at both locations to hand over/receive the goods.

4. Item Restrictions

  • Perishable and Food items
  • LEDs, LCDs, plasma, OLED and any kind of television screens
  • Liquid product, livestock, perishables, live plants
  • Flammable items (firecrackers, oil cans, adhesives, paint cans), explosives (arms, ammunition, fireworks, flares, gunpowder, airbag inflators), fire extinguishers, electric lighter/cigarette
  • Platinum, gold, silver, artificial jewelry, gem, precious, semi-precious metals or stones in any form including bricks
  • Alcohol/tobacco/ medicines/drugs/poisonous goods, toxic and infectious items
  • Valuable items, electronic devices, high capacity batteries such as car batteries, generator batteries
  • Machinery parts containing oil, grease, fuel or batteries, corrosive items
  • Radioactive material, Magnetized materials, Pressurized Containers, Narcotic Substances & Medical and research equipment
  • Indian postal articles such as stamps and articles like coins, banknotes, currency notes, Sodexo or securities
  • Gambling devices, lottery tickets, pornographic material
  • DriWE is not responsible if any substance as mention above is courier, DriWE don’t have any license to carry any of this article

5. Delivery Timelines

  • Delivery times depend on distance, traffic, weather, and other operational factors.
  • We make reasonable efforts to ensure on-time deliveries, but delays may occur.
  • Estimated delivery times will be shown during booking.

6. Shipping Charges

  • Charges are calculated based on km and timing.
    • Distance (pick-up – stops – drop location)
    • Vehicle type (two-wheeler, mini truck, etc.)
    • Additional services (waiting time, loading/unloading assistance)
  • Exact charges are shown before confirming the booking.

7. Tracking

  • All shipments can be tracked live via the app.
  • Customers will also receive SMS/Email/Push notifications regarding order status.

8. Cancellations

  • Orders can be cancelled before vehicle dispatch at no extra charge.
  • Cancellation cannot be done after the parcel has been picked.

9. Liability & Claims

  • Our liability is limited to the declared value of the good.
  • Perishable Articles: Parties shall not tender for transportation any consignment containing perishable product shelf life of less than 7 days. DriWE shall not be liable for any loss or damage to any such consignment arising consequent to any delay in delivery.
  • Claims for lost or damaged items must be reported within 3 days of delivery.

10. Customer Support

  • For queries, complaints, or assistance:
  • Support Number : +91 86698 88996
  • Support Email : hello@driwe.in

11. Ride / Service Policy – DriWE

Welcome to DriWE! Your safe, affordable, and reliable travel partner. This Ride/Service Policy explains how our cab services operate, including booking, ride timelines, cancellations, and customer responsibilities. - Service Coverage DriWE currently operates in [list cities/regions]. Service availability may depend on time, location, and cab availability. - Booking & Confirmation Rides can be booked via the DriWE App. Once booked, you will receive driver details, vehicle details, and fare estimate. Booking confirmation is subject to cab availability. - Pick-up & Drop The driver will arrive at the pick-up location provided in the app. Customers are requested to be at the pick-up point at the scheduled time. Drop will only be to the destination entered at booking unless modified in-app. - Ride Timelines Estimated arrival times (ETA) may vary due to traffic, weather, or unforeseen conditions. We make best efforts to ensure timely pick-up and drop, but delays may occur. - Fare & Charges Fares are calculated based on: - Base fare (minimum charge). - Distance traveled & time taken. - Dynamic pricing (if applicable during peak hours). Toll charges, parking fees, and state permits (if any) are payable by the rider. - Cancellation Policy Rides can be cancelled before the driver reaches the pick-up point at no cost. If cancelled after driver arrival or if the rider is a no-show, cancellation charges may apply. Refunds (if applicable) are processed within [X business days]. - Passenger Responsibilities Ensure the pick-up and drop-off locations are accurate and accessible. Wear seatbelts at all times during the ride. No carrying of hazardous, illegal, or restricted items. Treat drivers with respect and follow community guidelines. - Safety & Tracking All rides are GPS tracked for safety. Share ride details with friends/family via the in-app share option. 24/7 emergency helpline available within the app. - Liability DriWE ensures best safety measures, but is not responsible for delays due to traffic, natural disasters, strikes, or government restrictions. Any misconduct or violation of terms may lead to suspension of rider accounts. - Customer Support Support Number : +91 86698 88996 Support Email : Hello@driwe.in